Last updated: 10th October 2026

1. Introduction

Welcome to Noah Baillie Fitness Coaching. These Terms and Conditions outline the rules and regulations for the use of our online and in-person personal training, nutrition coaching, and lifestyle coaching services.

2. Acceptance of Terms

By accessing and using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

3. Services Provided

• Online Personal Training: Customized workout plans tailored to your fitness goals and abilities.

• In-person Personal Training: Personal training sessions tailored to your fitness goals and abilities.

• Nutrition Coaching: Nutritional advice and recommendations based on your dietary needs and preferences.

• Lifestyle Coaching: Guidance on lifestyle changes to support your overall well-being and fitness goals.

4. Client Responsibilities

• Honesty and Disclosure: Provide accurate and complete information about your health, medical history, and fitness levels.

• Compliance: Follow the training, nutrition, and lifestyle plans provided. Any deviation should be discussed with your coach.

• Communication: Maintain regular communication with your coach, providing feedback and updates as required.

• Safety: Listen to your body and avoid exercises or activities that cause pain or discomfort. Inform your coach immediately of any injuries or health concerns.

5. Payment and Fees – Online Coaching Service

• Payment Terms: Payment options will be provided upon registration. Failure to pay in full on the agreed payment date will result in loss of services until you contact your coach to settle payment.

• Payment Timeline: Payments are taken automatically on a monthly basis via a subscription service, paying for and securing that current months's service. If payment is not or cannot be completed, it must be communicated in writing by the client to the coach prior to that specific payment. Payments not meeting this timeline run the risk of paused or cancelled services at the coach’s discretion.

• Refunds (General Policy): Refunds are not available for any services already provided or for cancellations outside of the Progress Guarantee outlined in Section 8.

• Cancellations and Rescheduling: Plans must be cancelled in writing with 7 days notice to avoid charges. Failure to do so will result in the plan being continued for the following month period.

• Refund Guarantee Exception: The only circumstance where a refund may be issued is under the Progress Guarantee described in Section 8. No other refunds apply.

• Cancellation of Payment Subscription: To meet the need of written notice for cancellation of entire services, the cancellation of the subscription payments can only be actioned by the coach. Once written confirmation has been received in line with the 7 day policy, any written requests to end services going forward will be honoured and the subscription cancelled.

6. Payment and Fees – In-person Personal Training

• Payment Terms: Payment options will be provided upon registration. Failure to pay in full on the agreed payment date will result in loss of services until you contact your coach to settle payment.

• Refunds (General Policy): Refunds are not available for any services already provided or for cancellations outside of the Cancellations and Rescheduling described in Section 6.

• Payment Timeline: Payments are taken automatically on a weekly basis via a subscription service every Monday, paying for and securing that current week's session or sessions period. If payment is not or cannot be completed, it must be communicated in writing by the client to the coach prior to that specific period. Payments not meeting this timeline run the risk of a cancelled session and paused services at the coach’s discretion. For any sessions not included in the weekly subscription charge, a one off payment will be charged at time of purchase.

• Cancellations and Rescheduling: Session cancellation or rescheduling requests are requested to be communicated to the coach in writing at minimum 24 hours before the scheduled session. This can be done either by message or cancelling the appropriate session on the Trainerize app calendar, before the 24 hours cut off point. For all session cancellation and rescheduling which meets the cancellation and rescheduling policy, the client has the choice of having that current week period's invoice refunded in full, or to carry the payment over to the following week period and receiving a 100% discount for that appropriate invoice.

• Late Cancellations and Rescheduling: Cancellations made within 24 hours are charged in full. Rescheduling within this window is at the coach’s discretion and is only considered for genuine emergencies, subject to diary availability.

• Cancellations or Rescheduling by the Coach: For all cancellations and reschedule requests by the Coach, they aim to be made with minimum 24 hours before the scheduled session. Rescheduling is subject to diary availability. Cancellations made by the coach within 24 hours will result in payment being carried over to the next scheduled session.

• Cancellation of Payment Subscription: To meet the need of written notice for cancellation of any sessions or entire services, the cancellation of the subscription payments can only be actioned by the coach. Once written confirmation has been received in line with the 24 hours policy, any written requests to end services going forward will be honoured and the subscription cancelled. 

7. Payments & Fees – Standalone & Independent Services

• One-Time Payments:

  • Upfront Collection: All standalone, short-term, or fixed-term packages require a 100% upfront payment in full before any initial service setup, consultation calls, data audits, custom document creation, or coaching app profiles are initiated.

  • Strict No-Refund Policy: Once a purchase is processed, no refunds are possible under any circumstances for any unused services or uncompleted phases. This accounts for the immediate allocation of scheduling availability and back-end software slot provisioning.

• Monthly Payments:

  • Subscription Billing: All unassisted software and continuous data hosting tiers operate as ongoing, automated monthly subscriptions. Payments are collected on a rolling basis via the software platform's designated merchant processor starting exactly at the end of your initial short-term service timeline, unless an upgrade to active coaching is selected.

  • Self-Managed Cancellation: Clients are fully responsible for managing their own subscription status. Cancellation of subscription payments must be submitted at least 48 hours prior to your next automated billing date to avoid being charged for the following month.

  • No Partial Refunds: Monthly fees are collected for uninterrupted hosting of your training data and history on the software. No partial or pro-rata refunds will be issued for mid-cycle cancellations or periods of client inactivity.

8. Progress Guarantee 

• Free Trial: Clients receive a one-week free trial with no obligation to continue.

• The Progress Guarantee only applies to the 1-1 Online Coaching Service. 

• Eligibility for the Progress Guarantee: To qualify for the refund guarantee, clients must:

  • continue with paid coaching after the free trial;

  • complete 1 full month of coaching;

  • attend and complete all scheduled sessions, check-ins, and agreed activities;

  • communicate openly and honestly throughout the programme;

  • follow the agreed plan to a reasonable standard.

• Meaningful Progress (Definition): “Meaningful progress” refers to the client’s subjective experience of improvement in areas such as confidence, consistency, clarity, habits, mindset, skill execution, or overall wellbeing.
  It does not require numerical or measurable physical results.

• How to Request a Refund: To request a refund under this guarantee, clients must:

  • submit the request in writing during Week 4 (excluding 1 week free trial) by emailing info@noahbailliefitnesscoaching.com;

  • attend a brief review conversation to discuss their experience;

  • show that all agreed sessions and actions were completed.

• Limitations (When Refunds Are Not Granted): Refunds will not be provided if:

  • the client did not complete all required sessions and actions;

  • the client missed check-ins or failed to communicate as agreed;

  • the request is made outside of Week 4 (excluding 1 week free trial);

  • the client did not follow the plan or repeatedly refused guidance;

  • the client was dishonest, withheld information, or acted in bad faith.

• Refund Decision: If all conditions are met and the client reports no meaningful progress, a full refund of the first month of paid coaching will be issued.
  The coach reserves full discretion based on documented participation and behaviour.

• Effect of Refund: If a refund is granted:

  • all coaching services end immediately;

  • the coaching agreement is terminated;

  • the client loses access to all resources, programmes, and communication channels.

9. Holiday Policy

• Client Policy - Online Coaching Service

  • Notice requirement: Clients must provide at least 14 days' notice prior to departure to request a holiday adjustment. Last-minute requests will be billed at the standard rate.

  • Travel under 14 days: Billing continues as standard. No discounts are applied. Clients retain full app access, and the coach will provide a customized travel or maintenance plan upon request.

  • Travel of 15 to 27 days: Regular billing schedules remain active to protect software alignment, but a flat £30 holding fee is enforced along with a standard 50% coaching discount for the invoice. The next invoice will be discounted to £90 to include the holding fee.​​

  • Travel of 28+ days: For absences of 28 days or longer, the account shifts to an extended roster hold. A flat £15 per week holding fee will be applied to maintain the client's place on the active roster and preserve all historical data within the coaching app. Clients retain full view-only app access, but active coaching features, weekly check-ins, and program updates are completely paused during this time. Alternatively, clients can exercise the standard cancellation policy, however roster spots will not be reserved.

• Client Policy - In-Person Personal Training

  • Standard cancellation and scheduling policy applies (described in section 6), however advanced notice given to the coach is appreciated.​

  • Travel under 21 days - Client's regular slots may be temporarily opened during absence, however are reserved for return. Client's retain standard app access.

  • Travel of 21+ days - Client's regular slots will no longer be reserved and will have to be rescheduled based on availability upon return. Client's standard app access will be frozen until resuming regular sessions.

• Coaches Policy

  • Online Coaching Services (Offline under 14 days - Monthly subscription billing continues as standard. Clients retain full app access, and existing training programming remains active. Messaging support will be provided on a reduced schedule as availability and time zones permit.

  • Online Coaching Services (Offline for 15+ days) - If the coach is offline for 15 days or more, a 50% credit will be proactively applied to the client's following month's invoice to account for the extended gap in service.

  • In-Person Personal Training - While sessions are paused, client's will continue to get full app access. Regular session schedules and weekly time slots will resume automatically upon the coaches return.

10. Nutrition Kickstart Service & Transitions

• Service Inclusions & Timeline: The Nutrition Kickstart is a one-time purchase of £70 spanning a total duration of 6 weeks. This timeline is inclusive of the initial 5-day food diary logging phase, a 30-minute strategy call, the creation of your bespoke PDF guide, and all subsequent weeks of active food tracking and weekly digital check-in forms.

• Coach's Holiday & Service Pauses: If the Kickstart package is purchased while the Coach is away on scheduled holiday, the service will be paused immediately upon purchase and will officially commence on the day of the Coach's return. No service days will be lost during this time.

• Online Coaching Bonus Upgrade Credit: If you choose to upgrade to full-time Online Coaching (£120/month) within your 6-week timeline, 100% of your £70 fee will be credited back and deducted from your first month's invoice, reducing Month 1 to £50.

• 1-to-1 Personal Training Bonus Upgrade Discount: If you choose to transition to in-person 1-to-1 Personal Training within your 6-week timeline, your first coached gym session will be discounted by 50% (£25 for a 60-minute session or £20 for a 45-minute session).

• Phase 2 Adjustment Tier (£30): Upon completion of the initial 6 weeks, you may opt for a Phase 2 Adjustment for a one-off payment of £30 spanning a total duration of 5 weeks. This timeline includes 1 week for a data re-review call and new target planning, followed by 4 subsequent weeks of active tracking on the coaching app with weekly digital check-in forms.

• Independent App Access Downgrade (£12.99/mo): If you choose not to upgrade to active coaching or a Phase 2 adjustment but wish to retain your historical data and continue tracking independently on the software, you may downgrade to App Access for £12.99/month.

• App Access Boundaries: The £12.99/month tier is strictly an unassisted software subscription. It does not include form feedback, plan adjustments, message replies, or weekly check-in reviews from the Coach.

11. Training Kickstart Service & Transitions

• Service Inclusions & Timeline: The Training Kickstart is a one-time purchase of £50 spanning a total duration of 5 weeks. This timeline is inclusive of the initial 1-week setup phase (comprising the receipt and review of a signed PAR-Q form, a 30-minute goal and history consultation call, and the creation of your bespoke program layout) followed by 4 subsequent weeks of active workout tracking and exercise video demonstrations via the coaching app.

• PAR-Q Requirement: Unlike standalone nutrition packages, the Training Kickstart strictly requires the client to complete, sign, and return a Physical Activity Readiness Questionnaire (PAR-Q) before any programming is delivered or app access is granted. The service will not commence until this document is successfully processed by the Coach.

• Coach's Holiday & Service Pauses: If the Kickstart package is purchased while the Coach is away on scheduled holiday, the service will be paused immediately upon purchase and will officially commence on the day of the Coach's return. No service days will be lost during this time.

• Online Coaching Bonus Upgrade Credit: If you choose to upgrade to full-time Online Coaching (£120/month) within your 5-week timeline, 100% of your £50 fee will be credited back and deducted from your first month's invoice, reducing Month 1 to £70.

• 1-to-1 Personal Training Bonus Upgrade Discount: If you choose to transition to in-person 1-to-1 Personal Training within your 5-week timeline, your first coached gym session will be discounted by 50% (£25 for a 60-minute session or £20 for a 45-minute session).

• New Program Phase (£50): Upon completion of your initial 5 weeks, you may opt to purchase a brand-new, progressive 5-week Training Kickstart block for a one-off payment of £50 (including an updated 30-minute consultation call and a new 4-week training phase).

• Independent App Access Downgrade (£12.99/mo): If you choose not to upgrade to active coaching or purchase a new program phase but wish to retain your training history and continue logging your workouts independently on the software, you may downgrade to App Access for £12.99/month.

• App Access Boundaries: The £12.99/month tier is strictly an unassisted software subscription. It does not include form feedback, technique adjustments, program modifications, message replies, or weekly check-in reviews from the Coach.

12. Health & Medical Disclaimer of Liability

• Professional Scope: The Coach holds a Level 4 Specialist Nutrition qualification and a Level 3 Personal Training qualification. All exercise programming, training plans, nutritional guidance, target setting, and educational guides are designed strictly for general health, physical fitness, body composition, and athletic performance goals.

• Not Medical Advice: The Coach is not a Registered Clinical Dietitian, Medical Doctor, Physiotherapist, or Mental Health Professional. Therefore, no services, workouts, or nutritional plans constitute medical advice, clinical diagnosis, physiotherapy rehabilitation, or treatment for any physical injury, medical illness, metabolic condition, or psychological disorder.

• PAR-Q & Health Declarations:

  • Coached Services: All 1-to-1 Personal Training and full Online Coaching clients are strictly required to complete a formal Physical Activity Readiness Questionnaire (PAR-Q) administered by the Coach prior to starting.

  • Training Kickstart Service: All Training Kickstart Service clients are strictly required to complete, sign, and return a formal PAR-Q form prior to receiving their programming or app access.

  • Standalone Nutrition Services: For standalone services where a PAR-Q is not administered (such as the Nutrition Kickstart), the client legally declares upon purchase that they are in good health, fit to participate, and free from any medical restrictions.

  • Self-Guided / Non-Personalised Programs: For self-guided, non-personalised training programs purchased via the online store, a PAR-Q is not manually reviewed by the Coach. Prior to purchase and execution, the client must review the standard PAR-Q health questions listed below. If a client answers 'YES' to any of these questions, they are strictly prohibited from starting the program without explicit medical clearance from their GP. If the client chooses to proceed regardless, they do so in breach of these terms and assume 100% of the legal and physical risk.

• PAR-Q Health Screening Questions: If you answer YES to any of the following, you must obtain medical clearance before exercising:

  • Has a doctor ever said that you have a heart condition and that you should only do physical activity recommended by a doctor?

  • Do you feel pain in your chest when you do physical activity?

  • In the past month, have you had chest pain when you were not doing physical activity?

  • Do you lose your balance because of dizziness or do you ever lose consciousness?

  • Do you have a bone or joint problem (for example, back, knee, or hip) that could be made worse by a change in your physical activity?

  • Is your doctor currently prescribing drugs (for example, water pills) for your blood pressure or heart condition?

  • Do you know of any other reason why you should not do physical activity?

• Client Responsibility & Medical Clearance: The client retains full and final responsibility for their own physical health and well-being. It is the client's duty to ensure that any exercise movements, training loads, or food groups suggestively outlined by the Coach align with their personal medical history, known physical limitations, food allergies, intolerances, or prescribed medical treatments.

• Assumption of Risk: By participating in any training program, self-guided routine, or nutritional plan provided by the Coach, the client acknowledges they are doing so voluntarily. The client accepts 100% responsibility for their health and physical safety, completely releasing Noah Baillie Fitness Coaching and Noah Baillie individually (as the Coach) from any and all liability, claims, or demands arising out of any adverse health outcomes, injury, or illness resulting from the independent execution of these routines or dietary adjustments.

13. Confidentiality and Privacy

• Personal Information: Your personal information will be kept confidential and used solely for the purpose of providing coaching services.

• Data Protection: We adhere to applicable data protection laws and take appropriate measures to protect your data.

14. Community Groups & Interactions

• Group Assignment & Removal: Dependent on the specific service or package purchased, you may be automatically added to dedicated community groups or chat channels within the coaching app. If you prefer not to participate and wish to be removed from a community group, you must submit a direct message request to the Coach, and your profile will be removed from the group feed.

• Scope of Community Advice: All communications, responses, comments, or advice provided by coaches within a community group feed or during group Q&A sessions are strictly for general educational, informational, and motivational purposes only.

• Relationship Boundaries: Group interactions, group message threads, and public Q&A sessions do not constitute or replace a formal 1-on-1 personal training or coaching relationship. Furthermore, information shared in these spaces does not constitute a medical consultation, clinical directive, or formal physical assessment. Clients seeking individual modifications or specific medical boundaries must rely on their designated 1-on-1 channels or external medical professionals.

15. Intellectual Property

• Content Ownership: All content provided through our services, including workout plans, meal plans, and coaching materials, are the intellectual property of Noah Baillie Fitness Coaching. You may not reproduce, distribute, or share this content without our explicit permission.

16. Termination of Services

• Termination by Client: You may terminate your services at any time by providing written notice. Refunds will not be issued for unused services.

• Termination by Provider: We reserve the right to terminate services if you fail to comply with these Terms and Conditions or if we determine that our services are not suitable for you.

17. Changes to Terms and Conditions

• Modifications: We may update these Terms and Conditions from time to time. Any changes will be communicated to you, and your continued use of our services constitutes acceptance of the new terms.

18. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be resolved in the courts of the United Kingdom.

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Noah Baillie Fitness Coaching
Email: info@noahbaillie.fitnesscoaching.com