Last updated: 16th December 2025

1. Introduction

Welcome to Noah Baillie Fitness Coaching. These Terms and Conditions outline the rules and regulations for the use of our online personal training, nutrition coaching, and lifestyle coaching services.

2. Acceptance of Terms

By accessing and using our services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should not use our services.

3. Services Provided

• Online Personal Training: Customized workout plans tailored to your fitness goals and abilities.

• Nutrition Coaching: Nutritional advice and recommendations based on your dietary needs and preferences.

• Lifestyle Coaching: Guidance on lifestyle changes to support your overall well-being and fitness goals.

4. Client Responsibilities

• Honesty and Disclosure: Provide accurate and complete information about your health, medical history, and fitness levels.

• Compliance: Follow the training, nutrition, and lifestyle plans provided. Any deviation should be discussed with your coach.

• Communication: Maintain regular communication with your coach, providing feedback and updates as required.

• Safety: Listen to your body and avoid exercises or activities that cause pain or discomfort. Inform your coach immediately of any injuries or health concerns.

5. Payment and Fees

• Payment Terms: Payment options will be provided upon registration. Failure to pay in full on the agreed payment date will result in loss of services until you contact your coach to settle payment.

• Refunds (General Policy): Refunds are not available for any services already provided or for cancellations outside of the Progress Guarantee outlined in Section 6.

• Cancellations and Rescheduling: Plans must be cancelled in writing to avoid charges. Failure to do so will result in the plan being counted as completed.

• Refund Guarantee Exception: The only circumstance where a refund may be issued is under the Progress Guarantee described in Section 6. No other refunds apply.

6. Progress Guarantee 

• Free Trial: Clients receive a one-week free trial with no obligation to continue.

• Eligibility for the Progress Guarantee: To qualify for the refund guarantee, clients must:

  • continue with paid coaching after the free trial;

  • complete three consecutive weeks of coaching;

  • attend and complete all scheduled sessions, check-ins, and agreed activities;

  • communicate openly and honestly throughout the programme;

  • follow the agreed plan to a reasonable standard.

• Meaningful Progress (Definition): “Meaningful progress” refers to the client’s subjective experience of improvement in areas such as confidence, consistency, clarity, habits, mindset, skill execution, or overall wellbeing.
  It does not require numerical or measurable physical results.

• How to Request a Refund: To request a refund under this guarantee, clients must:

  • submit the request in writing during Week 4 (includes one-week free trial) by emailing info@noahbailliefitnesscoaching.com;

  • attend a brief review conversation to discuss their experience;

  • show that all agreed sessions and actions were completed.

• Limitations (When Refunds Are Not Granted): Refunds will not be provided if:

  • the client did not complete all required sessions and actions;

  • the client missed check-ins or failed to communicate as agreed;

  • the request is made outside of Week 4;

  • the client did not follow the plan or repeatedly refused guidance;

  • the client was dishonest, withheld information, or acted in bad faith.

• Refund Decision: If all conditions are met and the client reports no meaningful progress, a full refund of the first month of paid coaching will be issued.
  The coach reserves full discretion based on documented participation and behaviour.

• Effect of Refund: If a refund is granted:

  • all coaching services end immediately;

  • the coaching agreement is terminated;

  • the client loses access to all resources, programmes, and communication channels.

7. Confidentiality and Privacy

• Personal Information: Your personal information will be kept confidential and used solely for the purpose of providing coaching services.

• Data Protection: We adhere to applicable data protection laws and take appropriate measures to protect your data.

8. Disclaimer of Liability

• Medical Disclaimer: Our services are not a substitute for professional medical advice, diagnosis, or treatment. Always consult with your physician before starting any fitness or nutrition program.

• Risk of Injury: Participation in any exercise program or following nutritional advice is at your own risk. We are not liable for any injuries or health issues arising from your participation.

9. Intellectual Property

• Content Ownership: All content provided through our services, including workout plans, meal plans, and coaching materials, are the intellectual property of Noah Baillie Fitness Coaching. You may not reproduce, distribute, or share this content without our explicit permission.

10. Termination of Services

• Termination by Client: You may terminate your services at any time by providing written notice. Refunds will not be issued for unused services.

• Termination by Provider: We reserve the right to terminate services if you fail to comply with these Terms and Conditions or if we determine that our services are not suitable for you.

11. Changes to Terms and Conditions

• Modifications: We may update these Terms and Conditions from time to time. Any changes will be communicated to you, and your continued use of our services constitutes acceptance of the new terms.

12. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be resolved in the courts of the United Kingdom.

By using our services, you acknowledge that you have read, understood, and agree to these Terms and Conditions.

Noah Baillie Fitness Coaching
Email:noahbaillie.fitnesscoaching@gmail.com